Privacy Policy

Infitar IT Solutions ("we", "us", or "our") is a Zoho Authorized Partner based in Chittagong, Bangladesh, providing CRM customization, integration, data migration, consulting, and web development services to clients in over 20 countries.

This Privacy Policy explains what information we collect through our website and client engagements, how we use it, and the choices you have. By using our website or engaging our services, you agree to the practices described here.

Contact details you submit through our forms, such as name, company name, email address, phone or WhatsApp number, and the details of your project or inquiry.

Technical information collected automatically, including IP address, browser type, device information, and pages visited, used to keep our site secure and improve performance.

Project and account data shared during service delivery, such as CRM configuration details, sample data used for testing, and communication records needed to complete our work.

To respond to inquiries, prepare quotes, and deliver the Zoho CRM consulting, development, migration, and support services you request.

To communicate project updates, invoices, and support notices through email or WhatsApp, using the contact details you provide.

To maintain, secure, and improve our website and internal tools, and to comply with applicable legal and accounting obligations.

Our website may use essential cookies to remember basic preferences and session state, and analytics cookies to understand how visitors use our site.

You can disable cookies through your browser settings at any time; some parts of the site may function differently as a result.

We rely on trusted platforms to run our business, including the Zoho suite (CRM, Creator, Mail, WorkDrive) for client and project management, and standard web hosting and email delivery providers.

These providers process data under their own privacy policies. We only share the information necessary for them to perform the specific function we use them for, and we do not sell client or visitor data to third parties.

We apply reasonable technical and organizational safeguards, including access controls on our CRM and hosting environments, to protect information against unauthorized access, alteration, or loss.

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

We retain contact and project information for as long as needed to deliver our services, meet legal or accounting requirements, and maintain a record of past engagements for support purposes.

You may request deletion of your personal information at any time, subject to any legal or contractual obligations that require us to keep certain records.

Depending on your location, you may have the right to access, correct, or request deletion of your personal information, and to object to or restrict certain processing.

To exercise any of these rights, contact us using the details at the end of this policy and we will respond within a reasonable time.

Our website and services are intended for businesses and professionals. We do not knowingly collect personal information from children under 13, and any such data discovered will be deleted.

As we serve clients across many countries, information may be processed or stored outside your home country, including in Bangladesh and in the jurisdictions where our service providers operate.

We take steps to ensure such transfers are handled with the same care and security standards described in this policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page will always reflect the most recent revision.

If you have questions about this Privacy Policy or how your information is handled, reach out to our team and we'll be glad to help.